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CUSTOMER EXPERIENCE PLATFORM
Capture insights through surveys, discussions, and communities. Use AI to personalize experiences, uncover key drivers, and make smarter, growth-driven decisions.
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Customer Experience
Mar 221 min read
How Lego Dramatically Increased Sales!
Lego, a timeless favorite for generations, has always been good at understanding their customer. Whether it be a Customer Community or...
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Customer Experience
Mar 211 min read
How Liquid Death Creator Made Water Cool
While Red Bull has captured adventure lifestyle and extreme sports athletes and rockstars alike, the creator of Liquid Death realized...
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Customer Experience
Mar 152 min read
Customer Feedback Communities Are The Future of CX
There has never been a time in history where so many things are fighting for our attention. In a recent study by , the battle for...
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Evan Goodfellow
Feb 261 min read
What Airport Has The Best Customer Experience?
Incheon Airport in South Korea has truly prioritized the customer experience game! Known for its efficiency, cleanliness, and high-tech...
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Evan Goodfellow
Feb 221 min read
Domino's Customer Focused Approach
Domino's Pizza has transformed its customer experience through technology. The company's innovative use of apps for ordering and tracking...
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Evan Goodfellow
Feb 161 min read
Singapore and Citizen Engagement Platform
In Singapore, they're all about innovation, using a citizen engagement platform called "REACH" to get residents in on the action. This...
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Evan Goodfellow
Jan 237 min read
The Top 5 Benefits of Using Customer Experience Software
In today's highly competitive business landscape, providing an exceptional customer experience is paramount. That's where customer...
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Evan Goodfellow
Jan 231 min read
Jeff Bezos Waiting for Customer Service
In a recent interview, Jeff Bezos discusses how customers had been complaining about wait times on support. The metrics presented in the...
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Evan Goodfellow
Jan 184 min read
The Future of Market Research: Exploring the Benefits of Market Research Online Communities
Let's face it market research has changed a lot, in the past twenty years, but compared to other industries it has probably changed the...
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Evan Goodfellow
Dec 27, 20232 min read
Consumer Trends for 2024: Navigating Change with Customer Experience Software
As the way people shop and connect with businesses evolves in 2024, companies must adapt to three significant trends. Utilizing customer...
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Evan Goodfellow
Nov 28, 20231 min read
Brand Health Surveys Are Important and Here’s Why!
Think of brand health surveys as check-ups for your brand. They're crucial because they reveal what people really think about your brand,...
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Evan Goodfellow
Nov 21, 20232 min read
Combining Website Feedback with Google Analytics
Google Analytics is a powerful tool for tracking and analyzing website traffic, one thing it lacks is the capability to provide insights...
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Evan Goodfellow
Nov 16, 20232 min read
The Easiest Way to Understand Customer Preference
Understanding user preferences is crucial for providing a positive user experience and tailoring products or services to meet the needs...
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Evan Goodfellow
Nov 13, 20232 min read
Is Google Analytics A Market Research Tool?
Google Analytics can and should be used as a market research tool. It can be helpful in understanding quantitative data.
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Evan Goodfellow
Nov 7, 20231 min read
Amazon's CX Strategy is Amazing
Refined strategies are often the best strategies. In this video we look at how Amazon's customer experience strategy is simple and has...
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Evan Goodfellow
Oct 27, 20232 min read
What is Good Customer Data?
Good customer data is accurate, relevant, and up-to-date information that provides valuable insights into customer behavior, preferences,...
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Evan Goodfellow
Oct 25, 20233 min read
What Does Customer Data Include and Why Is It Important?
Understanding customer data and leveraging it effectively has become the cornerstone of modern business strategies. In an era where data...
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Evan Goodfellow
Oct 4, 20232 min read
Who Owns CX in a Company?
Customer Experience software is relatively a new phenomenon. While most companies say they are "Customer Centric" many do not have a...
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Evan Goodfellow
Oct 4, 20233 min read
What is Customer Experience in Saas?
Many people have asked me what CX or Customer Experience in SaaS is? In this article we will look at how CX and CX software in particular...
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Evan Goodfellow
Oct 3, 20232 min read
What's The Difference Between Customer Experience Software and CRM's?
Right now CX Software is a hot buzzword, and so like any company wanting to jump on the bandwagon, we have companies who are trying to...
10 views0 comments
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