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Customer Experience

Prevent Revenue Loss from Customer Issues

Our platform enables you to immediately identify customer friction and guide frontline teams to enhance customer service, driving improvements across processes, products, and digital touchpoints to boost customer lifetime value.

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Frontline Digital

  • Personal Relationships: Continuously enhance experiences to meet evolving expectations, increase conversion rates, and optimize self-service.

  • Website & Mobile App Feedback: Seamlessly integrate digital feedback for holistic cross-channel improvement.

  • Digital Experience Analytics: Utilize session replay and behavioral analytics for comprehensive optimization.

  • Customer Journey Optimization: Effectively guide users along their journey for optimal outcomes.

Frontline Care

  • Engage and Support Customers: Deliver personalized recommendations and reduce churn with omnichannel analytics and AI-powered automation.

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Frontline Locations

  • Connect with Customers: Leverage real-time insights and recommended actions to enhance physical interactions and increase loyalty.

Comprehensive Feedback Capture

  • Collect Every Signal: Gather all interactions to predict behavior and personalize every experience.

  • Administration: Manage complex, global programs with self-service capabilities.

  • Role-Based Reporting: Close the loop and drive quick actions.

  • AI & Analytics: Uncover essential insights from every interaction.

  • Integrations: Share data seamlessly across systems and teams.

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Delivering Business Value

  • Reduce Operational Costs: Use AI-driven analysis to pinpoint self-service opportunities and minimize customer service outreach.

  • Improve Customer Loyalty & Trust: Utilize actionable customer journey insights for quicker goal achievement and enhanced brand loyalty.

  • Increase Revenue: Identify and notify your frontline of upsell opportunities in both online and in-person interactions.

  • Empower Employees: Foster a culture where employees are aligned with your mission to deliver exceptional experiences.

Enterprise-Grade Scalability with Flexibility

  • Dynamic Adaptability: Adjust programs on the fly to meet evolving needs without compromising access to top-tier support.

  • Expert Support: Our team of CX experts brings decades of experience in building best-in-class experience programs.

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Explore our flexible, scalable pricing plans and request a demo today to see how IC Customer Experience Platform can transform your customer interactions.

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